How can we help?
Get in touch with our support team. We're here to help you with any questions or issues you might have.
Support Ticket
Create a ticket for technical issues and detailed support requests.
Discord
Join our community for quick questions and discussions.
Send us an email for general inquiries and business matters.
Report Abuse
Report violations or abuse related to our services.
Got a question?We've got the answers!
Our support is available 24/7. Our average response time is around 30 minutes. We tend to be quicker during CET daytime hours.
You can update your account details in the Client Area of the billing portal. Head to the account details section to make changes.
We accept credit cards and PayPal. All payments are processed securely through our encrypted payment system.
Yes, we offer a 24-hour money-back guarantee if you contact us for a refund request. Billing issues can be reported through the Support Ticket section in the billing area.
We offer a 99.9% uptime guarantee for all of our services. Our infrastructure is designed for maximum reliability and availability.
We currently operate data centers in Europe, with plans to expand to other regions soon.
Feature suggestions can be submitted on our Discord server. We actively review community feedback and prioritize popular requests.
If you cancel your subscription, your server data will be automatically deleted after 3 days. Make sure to download any data you want to keep before the retention period ends.