How can we help?
Get in touch with our support team. We're here to help you with any questions or issues you might have.
Got a question?We've got the answers!
Our support is available 24/7. Our average response time is around 30 minutes. We tend to be quicker during CET daytime hours.
You can update your account details in the Client Area of the billing portal. Head to the account details section to make changes.
We accept credit cards and PayPal. All payments are processed securely through our encrypted payment system.
We offer new customers a 3-day refund as a goodwill gesture. Our Terms of Service and your statutory right of withdrawal apply: hetrixhosting.com/legal
We offer a 99.9% uptime guarantee for all of our services. Our infrastructure is designed for maximum reliability and availability.
We currently operate data centers in Europe, with plans to expand to other regions soon.
Feature suggestions can be submitted on our Discord server. We actively review community feedback and prioritize popular requests.
If you cancel your subscription, your server data will be automatically deleted after 3 days. Make sure to download any data you want to keep before the retention period ends. Our Terms of Service apply: hetrixhosting.com/legal